Privay Policy

Last Updated: September 10, 2026

Cernitz Shanbron, LLC d/b/a Cernitz Law (“Cernitz Law,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the types of information we collect from and about you, how we use and share that information, and the choices available to you. It applies to information collected through our website at https://cernitzlaw.com (the “Site”) and through our communications with you, including telephone calls, text messages (SMS/MMS), and email.

If you have questions about this Privacy Policy, contact us at info@cernitzlaw.com or (888) 683-2624.

Consent

By using our Site or communicating with us, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We collect information that you provide directly to us, including when you submit a form on our Site, request a free claim evaluation, call or text us, or otherwise communicate with us. This information may include:

  • Contact information, such as your name, email address, telephone number, and mailing address;
  • Information about your property, insurance claim, or potential legal matter that you choose to provide;
  • The contents of messages, attachments, or other materials you send us; and
  • Records of our communications with you, including call recordings, call transcripts, text message content, and email correspondence, as described below.

We also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, internet service provider, date and time stamps, referring and exit pages, and click activity. This information is collected through log files, cookies, and similar technologies and is used for analytics, site administration, and advertising measurement.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and evaluate your potential claim or legal matter;
  • Communicate with you by phone, text message, and email regarding your inquiry;
  • Provide, operate, maintain, and improve our Site and services;
  • Conduct intake, quality assurance, training, and record-keeping;
  • Send you updates, follow-ups, and, where permitted, marketing communications;
  • Comply with legal, regulatory, and professional obligations; and
  • Detect and prevent fraud.

Telephone, Text Message, and AI-Assisted Communications

If you provide your telephone number to us — for example, by submitting a form on our Site — you consent to receive telephone calls and text messages from Cernitz Shanbron, LLC at that number regarding your inquiry, including calls and texts made using an automatic telephone dialing system or an artificial, prerecorded, or AI-generated voice. Consent is not a condition of purchasing or retaining any legal services. Message and data rates may apply, and message frequency varies.

Some calls may be conducted or initially answered by an automated artificial intelligence (“AI”) voice assistant before being transferred to a member of our team. Calls may be recorded, monitored, and transcribed for intake, quality assurance, training, and record-keeping purposes. You will be notified at the beginning of a recorded call; by remaining on the line after notification, you consent to the recording. Call recordings and transcripts are treated as confidential and are retained only as long as necessary for the purposes described in this Privacy Policy.

You may opt out at any time:

  • Text messages: reply STOP to any message to unsubscribe. Reply HELP for assistance.
  • Calls or emails: email us at info@cernitzlaw.com or tell any representative (or the automated assistant) that you no longer wish to be contacted.

Mobile Information and SMS Opt-In Data

No mobile telephone numbers or SMS opt-in data will be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent records are used solely to communicate with you as described in this Privacy Policy.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers that perform services on our behalf, such as customer relationship management, telephony, text messaging, AI voice technology, website hosting, and analytics providers. These providers are authorized to use your information only as necessary to provide services to us;
  • Professional advisors and co-counsel in connection with the evaluation or handling of your matter, subject to applicable confidentiality obligations;
  • Legal and regulatory authorities where required by law, subpoena, or court order, or where necessary to protect our rights or the rights of others; and
  • Successors in connection with a merger, acquisition, or reorganization of our firm, subject to this Privacy Policy.

Cookies, Log Files, and Advertising

Like most websites, we use cookies, log files, and similar technologies to store visitor preferences, understand how visitors use the Site, and measure the effectiveness of our advertising. Third-party advertising partners (such as ad servers and ad networks) may use cookies, JavaScript, or web beacons in their advertisements and links, and they automatically receive your IP address when this occurs. Cernitz Law has no access to or control over cookies used by third-party advertisers. You can disable cookies through your browser settings; consult your browser’s documentation for instructions.

This Privacy Policy does not apply to other advertisers or websites. We encourage you to review the privacy policies of any third-party sites or services you interact with.

Data Retention and Security

We retain personal information, including call recordings and transcripts, for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal and professional obligations, and to resolve disputes. We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, which may include the right to:

  • Request access to the categories and specific pieces of personal information we have collected about you;
  • Request that we correct inaccurate personal information;
  • Request that we delete personal information we have collected from you, subject to certain exceptions;
  • Request that we restrict or object to certain processing of your personal information; and
  • Request a copy of your personal information in a portable format.

California residents may exercise rights available under the California Consumer Privacy Act (CCPA), and residents of other states may have similar rights under their state’s privacy laws. To exercise any of these rights, contact us at info@cernitzlaw.com. We will respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

Children’s Information

Our Site and services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us personal information through the Site, please contact us immediately and we will promptly remove the information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site or continued communications with us after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

Cernitz Shanbron, LLC d/b/a Cernitz Law
Email: info@cernitzlaw.com
Phone: (888) 683-2624